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TCC-Cyber-Shoplifting

Key Indicators of Cyber Shoplifting

How Cyber Shoplifting Brings Retail Crime to the Digital Space

Let’s say someone walks into a store, pockets something off the shelf, then walks out without paying. That person would clearly be guilty of shoplifting…but did you know it’s possible to pull-off the same kind of behaviour online?

Shortlisted for Retail Systems Awards 2018

We are a Finalist for “Retail Security Initiative of the Year”

We’re honoured to be selected as finalists for the Retail Systems Awards 2018. Our sincere thanks go out to the judges.

Honouring Retail Security Innovation

The modern payments environment is a fast-moving place.

PSD2 Explained

PSD2 is Here. Here’s What You Need to Know.

No policy change coming in 2018 promises to disrupt the payments industry more than the Revised Payment Services Directive, or PSD2.
The EU directive, which took effect on the 13th January 2018,

Use These 8 Skills to Enhance Customer Service

How to Build a Culture of Quality in Your Customer Service Department

Providing an outstanding customer experience is one of the most important aspects of an effective chargeback prevention strategy.
Focusing on certain personnel skills and creating a culture of excellence will help ensure a satisfactory customer experience,

Delivery Confirmation and Chargebacks

Can Delivery Confirmation Help Prevent or Dispute Chargebacks?

Can consistent use of delivery confirmation save merchants from chargebacks? Research shows that delivery confirmation can be an effective part of a multi-tiered chargeback prevention and representment strategy.

Difference between ‘Acquiring Bank’ and ‘Issuing Bank’

Do You Know the Difference Between the Acquirer and Issuer?

The acquiring bank (also merchant bank or acquirer) is the financial institution that maintains the merchant’s bank account. The contract with the acquirer enables merchants to process credit and debit card transactions.