Maybe you book a special holiday, but the flight is cancelled or the holiday company goes bust. You may have ordered flowers for a special birthday or occasion and they’ve not turned up, or were wilting and near death!
How many companies out there feel confident they have the best process for handling their chargeback operation? Before you answer that question, answer this one: with numerous rule changes on Visa and Mastercard per year, does your ‘best process’ reflect those changes?
What is Friendly Fraud?
Friendly fraud occurs when a customer files a chargeback instead of trying to first obtain a refund from the merchant. Authorised cardholders dispute legitimate charges to their credit cards, pushing the bank to force a refund under the pretence that the merchant made an error.
Should Merchants Stick with In-House Chargeback Analysts or Outsource?
For most merchants, some type of chargeback management is essential to long-term, sustainable profit. Without proper prevention, mitigation, and dispute practices in place, merchants stand to give up revenue,
How Chargeback Reports Help Reduce Risk and Retain Revenue
There’s a lot of data points floating around out there. Organising and making sense of all that raw data can sometimes seem impossible…but that’s why thorough chargeback reports are an important part of any risk management strategy.
The Chargeback Company® COO Wins ‘Global Leader of the Year’!
Judges selected The Chargeback Company® COO Monica Eaton-Cardone as the Global Leader of the Year at the 2019 Women in IT Awards London. This follows two months after her Business Leader of the Year acknowledgement from the Women in IT Awards Silicon Valley.
How Effective Is Your Current Chargeback System?
The term "chargeback system" describes the policies and procedures a merchant has in place to deal with payment card chargebacks. Preventing and fighting chargebacks, however, is difficult—especially for new merchants.
An airline collapse can create panic for consumers and cause havoc in the banking industry, especially within the chargeback operation. When travel companies fall apart, it’s typically due to a combination of falling revenue and rising costs.
We are Finalists in Two Categories for the FStech Awards 2019
The Chargeback Company®, a UK-based subsidiary of Chargebacks911® continues to shake things up in the UK payments and banking space. Our latest honour is from FStech,
Get the Rundown on the Credit Card Dispute Process
A credit card dispute, more commonly known as a credit card chargeback, occurs after your customer, identifying a transaction they believe is not valid, disputes the transaction to the issuing bank.