How Cyber Shoplifting Brings Retail Crime to the Digital Space
Let’s say someone walks into a store, pockets something off the shelf, then walks out without paying. That person would clearly be guilty of shoplifting…but did you know it’s possible to pull-off the same kind of behaviour online?
What Do Consumers & Banks Need to Know About Binary Trading Fraud?
Binary trading is a form of betting. It’s an exotic option allowing consumers to gamble on whether the price of a trade option will go up or down.
We’re Finalists for ‘Best Use of Payments Data’ & ‘Best Back Office Innovation’ of 2018!
We’re incredibly pleased to announce that we have been recognised once again for two honours at the Emerging Payments Awards!
Congratulations to The Chargeback Company™ COO Monica Eaton-Cardone!
We’re proud to announce The Chargeback Company and Chargebacks911® co-founder and COO Monica Eaton-Cardone as a finalist for the Woman in PayTech Award 2018!
Introducing innovative solutions,
We are a Finalist for “Retail Security Initiative of the Year”
We’re honoured to be selected as finalists for the Retail Systems Awards 2018. Our sincere thanks go out to the judges.
Honouring Retail Security Innovation
The modern payments environment is a fast-moving place.
Stefano Petrazzoli, Director of Travel Relations at The Chargeback Company, shares his insight into the wide-spanning negative effects of evolving customer behaviour on the travel industry
Over the past decade, the travel business has slowly expanded its online presence.
PSD2 is Here. Here’s What You Need to Know.
No policy change coming in 2018 promises to disrupt the payments industry more than the Revised Payment Services Directive, or PSD2.
The EU directive, which took effect on the 13th January 2018,
How to Build a Culture of Quality in Your Customer Service Department
Providing an outstanding customer experience is one of the most important aspects of an effective chargeback prevention strategy.
Focusing on certain personnel skills and creating a culture of excellence will help ensure a satisfactory customer experience,
Can Delivery Confirmation Help Prevent or Dispute Chargebacks?
Can consistent use of delivery confirmation save merchants from chargebacks? Research shows that delivery confirmation can be an effective part of a multi-tiered chargeback prevention and representment strategy.
Do You Know the Difference Between the Acquirer and Issuer?
The acquiring bank (also merchant bank or acquirer) is the financial institution that maintains the merchant’s bank account. The contract with the acquirer enables merchants to process credit and debit card transactions.