Visa Claims Resolution (VCR)

Understanding the Implications of Visa Claims Resolution

Chargebacks are a decades-old process that hasn’t changed much since its inception. However, new policies and procedures associated with Visa Claims Resolution are set to revolutionise the way financial institutions and merchants process cardholder disputes.

Chargeback Time Limit

Chargeback Time Limits Applicable to Cardholders and Merchants

In order to ensure both the cardholders’ and merchants’ rights are upheld, all parties involved must adhere to the chargeback time limit of the applicable reason code.

Chargebacks Explained

What Are Chargebacks and What do They Mean for Your Business.

Whether you are a merchant who has received his first chargeback or a consumer curious about how chargebacks work, it is important to understand the purpose,

Chargeback Reason Codes

A Detailed Description of Mastercard and Visa Chargeback Reason Codes

Each chargeback is accompanied by a reason code. These numeric codes differ by card network, but all theoretically serve the same purpose: to describe the motivation behind the transaction dispute.

Chargeback Fraud

There’s Nothing Friendly About Chargeback Fraud

Fraud is one of the most common reasons cardholders employ to file a chargeback. But within the context of true fraud, resides another form of deceit called friendly fraud.

Why American Express Chargebacks are Different

Understanding American Express Chargebacks

Consumers might use their various cards interchangeably, but for a merchant, there is a difference between an American Express chargeback and a chargeback from one of the card associations.
Let’s take a closer look at how American Express chargebacks differ from those sustained by Visa and Mastercard.

Chargeback Rules

Everything You Need to Know About Chargeback Rules

While helpful in maintaining a norm for all card transactions, chargeback rules are, unfortunately, quite complicated. Here are some things to be aware of when navigating the chargeback process.

New PayPal Chargeback Rules

PayPal Announces New Chargeback Rules for Buyers and Sellers, Effective June 2016

PayPal recently announced several new revisions to the company’s user agreement. According to the new policy, both merchants and consumers have new rights regarding transaction disputes and chargebacks.

Chargeback Rebuttal Letter

Writing a Winning Chargeback Rebuttal Letter

There are various stages in the chargeback process. If you wish to fight a chargeback (also known as chargeback representment), you’ll have to write a chargeback rebuttal letter.

Pre-Arbitration Chargeback

Visa's Pre-Arbitration Chargeback Process

You’re probably already familiar with the concept of chargebacks. If not, be sure to check our blog article explaining what a chargeback is.
The concept of a pre-arbitration chargeback, however,