Friendly Fraud

What is Friendly Fraud?

Friendly fraud occurs when a customer files a chargeback instead of trying to first obtain a refund from the merchant. Authorised cardholders dispute legitimate charges to their credit cards, pushing the bank to force a refund under the pretence that the merchant made an error.

Chargeback Analyst

Should Merchants Stick with In-House Chargeback Analysts or Outsource?

For most merchants, some type of chargeback management is essential to long-term, sustainable profit. Without proper prevention, mitigation, and dispute practices in place, merchants stand to give up revenue,

Chargeback Report

How Chargeback Reports Help Reduce Risk and Retain Revenue

There’s a lot of data points floating around out there. Organising and making sense of all that raw data can sometimes seem impossible…but that’s why thorough chargeback reports are an important part of any risk management strategy.

Monica Eaton-Cardone Named ‘Global Leader’ by Women in IT Awards

The Chargeback Company® COO Wins ‘Global Leader of the Year’!

Judges selected The Chargeback Company® COO Monica Eaton-Cardone as the Global Leader of the Year at the 2019 Women in IT Awards London. This follows two months after her Business Leader of the Year acknowledgement from the Women in IT Awards Silicon Valley.

Chargeback System

How Effective Is Your Current Chargeback System?

The term "chargeback system" describes the policies and procedures a merchant has in place to deal with payment card chargebacks. Preventing and fighting chargebacks, however, is difficult—especially for new merchants.