Customer Returns

Top 7 Reasons Customers Return Merchandise & How You Can Prevent It

Why do customers return merchandise? Sometimes it's obvious…sometimes not.
There are as many different reasons as there are different customers, but understanding consumer behaviour can be the difference between a great entrepreneurial success story and failure.

Visa Merchant Purchase Inquiry – VMPI

Everything You Need to Know About VMPI

Visa Merchant Purchase Inquiry, or VMPI, is a new feature that offers an incredible option: the chance to stop chargebacks before they are ever submitted. Obviously, that can be a real benefit to you as a merchant…but only if you can leverage the tool properly.

Craig McClure Featured on International Banker

The Chargeback Company’s Director of Relationship Mgmt. Talks Open Global Payments

Craig McClure, The Chargeback Company’s Director of Relationship Management, offered his near-two decades of experience to readers in a recent feature for International Banker.


Terminated Merchant File

What is the Terminated Merchant File & How Can It Jeopardise Your Business?

Few three-word phrases can strike fear into the hearts of merchants like “Terminated Merchant File,” or TMF.
The TMF is essentially an eCommerce blacklist;


The Chargeback Company Wins “Best Back Office Innovation”

We Won the Silver Title at the 2018 Emerging Payments Awards!

We’re incredibly pleased to announce that we have been recognised once again at the Emerging Payments Awards! This year, we took the silver award for “Best Back Office Innovation.” We were also finalists in the “Best Use of Payments Data” category.

chargeback ratio

Chargeback Ratio

Do You Know Your Chargeback Ratio?

Product category, location, business model…there are lots of reasons why your processor or card association might label your business as too risky to touch. Still, there’s one factor that tends to weigh a lot more than any other in the decision: your chargeback ratio.

Stripe Chargebacks

The Stripe Chargeback Process: How to Win Your Next Dispute

Stripe is one of the most popular platforms available for online and mobile payments. Merchants are attracted by the simple and straightforward functionality, allowing them to focus less on complex payments infrastructure and more on making their business successful.


Merchant Identification Number

Protect Your Merchant ID…Your Business Depends on It.

Do you know where to find your merchant ID (or MID)? It’s a simple little code, but your merchant identification number is an extremely important part of any transaction.


Double Refunds

How to Prevent a Double Refund & Unnecessary Revenue Loss

One of the most disheartening experiences you'll have as a merchant is the double refund. Double refunds mean double the revenue loss.

What Are Double Refunds?


Key Indicators of Cyber Shoplifting

How Cyber Shoplifting Brings Retail Crime to the Digital Space

Let’s say someone walks into a store, pockets something off the shelf, then walks out without paying. That person would clearly be guilty of shoplifting…but did you know it’s possible to pull-off the same kind of behaviour online?