New VCR Study

Beyond VCR: Study Reveals the Good, the Bad & the Ugly of New Visa Rules

Have you been keeping up with Visa’s chargeback rules? Did you know that the new Visa Claims Resolution policy tosses out five decades of precedent,

We’ve Been Recognised by Card & Payments Awards 2019!

The Chargeback Company™ has been Shortlisted for ‘Best Security or Anti-Fraud Development!’

We have been ranked among the premier industry fraud solutions once again. This time, we’re a finalist for Best Security or Anti-Fraud Development at the Card &

Biometric Payments

Fingerprints, Facial Scans & Other Tools for Biometric Payments Help Eliminate Fraud

Fingerprint scanners? Facial recognition? Iris imaging? What is this…a movie?
No, this isn’t James Bond; biometric payments are no longer the stuff of sci-fi and spy films.

Customer Returns

Top 7 Reasons Customers Return Merchandise & How You Can Prevent It

Why do customers return merchandise? Sometimes it's obvious…sometimes not.
There are as many different reasons as there are different customers, but understanding consumer behaviour can be the difference between a great entrepreneurial success story and failure.

Visa Merchant Purchase Inquiry – VMPI

Everything You Need to Know About VMPI

Visa Merchant Purchase Inquiry, or VMPI, is a new feature that offers an incredible option: the chance to stop chargebacks before they are ever submitted. Obviously, that can be a real benefit to you as a merchant…but only if you can leverage the tool properly.

Craig McClure Featured on International Banker

The Chargeback Company’s Director of Relationship Mgmt. Talks Open Global Payments

Craig McClure, The Chargeback Company’s Director of Relationship Management, offered his near-two decades of experience to readers in a recent feature for International Banker.


Terminated Merchant File

What is the Terminated Merchant File & How Can It Jeopardise Your Business?

Few three-word phrases can strike fear into the hearts of merchants like “Terminated Merchant File,” or TMF.
The TMF is essentially an eCommerce blacklist;


The Chargeback Company Wins “Best Back Office Innovation”

We Won the Silver Title at the 2018 Emerging Payments Awards!

We’re incredibly pleased to announce that we have been recognised once again at the Emerging Payments Awards! This year, we took the silver award for “Best Back Office Innovation.” We were also finalists in the “Best Use of Payments Data” category.