Chargeback Reason Codes

A Detailed Description of Mastercard and Visa Chargeback Reason Codes

Each chargeback is accompanied by a reason code. These numeric codes differ by card network, but all theoretically serve the same purpose: to describe the motivation behind the transaction dispute.

Chargeback Fraud

There’s Nothing Friendly About Chargeback Fraud

Fraud is one of the most common reasons cardholders employ to file a chargeback. But within the context of true fraud, resides another form of deceit called friendly fraud.

Why American Express Chargebacks are Different

Understanding American Express Chargebacks

Consumers might use their various cards interchangeably, but for a merchant, there is a difference between an American Express chargeback and a chargeback from one of the card associations.
Let’s take a closer look at how American Express chargebacks differ from those sustained by Visa and Mastercard.

Chargeback Rules

Everything You Need to Know About Chargeback Rules

While helpful in maintaining a norm for all card transactions, chargeback rules are, unfortunately, quite complicated. Here are some things to be aware of when navigating the chargeback process.

New PayPal Chargeback Rules

PayPal Announces New Chargeback Rules for Buyers and Sellers, Effective June 2016

PayPal recently announced several new revisions to the company’s user agreement. According to the new policy, both merchants and consumers have new rights regarding transaction disputes and chargebacks.

Chargeback Rebuttal Letter

Writing a Winning Chargeback Rebuttal Letter

There are various stages in the chargeback process. If you wish to fight a chargeback (also known as chargeback representment), you’ll have to write a chargeback rebuttal letter.

Pre-Arbitration Chargeback

Visa's Pre-Arbitration Chargeback Process

You’re probably already familiar with the concept of chargebacks. If not, be sure to check our blog article explaining what a chargeback is.
The concept of a pre-arbitration chargeback, however,

Debit Card Chargeback

How do Credit Card and Debit Card Chargebacks Differ?

Considering most consumers use debit, credit and prepaid cards interchangeable, you might be surprised to learn there is actually quite a difference between the three cards.

Successful Chargeback Disputes

Is it Possible to Win a Chargeback Dispute?

Chargebacks are the silent killer of online businesses. In order to stay afloat, merchants must integrate representment into their chargeback management practices.

What is Chargeback Representment?

What is Chargeback Representment?

The Entire Chargeback Representment Process Explained

Chargeback representment is a process that can positively or negatively impact your business’s profitability. Because it is such a powerful function, it is essential for merchants to understand the process.